We're here for you during COVID-19

With COVID-19 top of mind, I wanted to reach out personally to say that Appsonnet stands ready to help you. As you are probably aware, COVID-19 has been declared a pandemic, a disease that has spread over several countries and continents impacting many people and communities.

The situation at large is quite dynamic with concern growing daily. The fact that the number of COVID-19 cases is rapidly increasing all over North America, and with the continued uncertainty around the world, we wanted to provide an update on the additional measures we are taking to protect employees, their families, our clients, business partners and communities. Our top priority is ensuring the health and safety of our team, our clients, and our business partners.

As a first step, we are we are putting restrictions in place for non-essential travel and in-person physical interaction with clients & partners. This means reduced on-site visits, in-person meetings and delivery of equipment. We are also asking our employees to be ready to provide support from remote locations, like home, and the way in which we provide support may seem a bit different. However, we have always been prepared to support and operate remotely / or from home and we will continue to be available for your business via phone, email and online.

Despite any internal operational changes, our commitment will remain the same in the weeks ahead. We know that you will need Appsonnet to support you, your business, and your customers, and we will be there. Here are some steps we’ve taken:

Delivering and maintaining Support & Service

There will be no significant change in how to contact us for support:

• Our staff are already prepared to operate remotely or from home.
• We are taking extra care to keep our office locations clean.
• We will continue our culture of customer service and our support commitment to you.
• On-site service will be limited to essential support requirements.

Technology Delivery

There is no change in the way you contact Appsonnet for service, however you should be aware that:

• While most technology supply chains are operating and in many cases, beginning to return to normal, there is a widespread disruption in manufacturing, especially with Asian-based vendors. The major impact is significant delays in equipment delivery, and we anticipate this to continue for possibly a few months. While orders are being processed, delivery is uncertain despite published delivery timelines.
• Home based internet bandwidth may be impacted as self-isolation could lead to an increase in demand for streaming services.
• We already see an increase in demand for remote work and online collaboration tools.
• Data center visits are being limited.

We ask that you be proactive and patient in discussing requirements so that we can work together to secure the necessary equipment and minimize the impact of delivery delays. Also, please inform us if your business is directly affected by COVID-19 and we will do whatever we can to assist you.

Your APPSONNET Support Team

As a managed solutions and services company, Appsonnet has the experience, processes and technology to support you securely from any location. We are making decisions about when and where to work on a daily basis, and as mentioned, eliminating non-critical travel. We are continuously monitoring information from official health organizations and carefully monitoring the guidance provided to adjust for business continuity in changing scenarios and to keep everyone safe.

Further Updates

We will send updates to all our customers via email, and by updating our website www.appsonnet.com with key information when available. For any inquiries regarding your account services, please contact our support team and they will be able to direct your queries.

The situation dashboard provided by the World Health Organization provides up-to-date information on the outbreak:
https://www.who.int/emergencies/diseases/novel-coronavirus-2019 https://experience.arcgis.com/experience/685d0ace521648f8a5beeeee1b9125cd

We understand your commitment to your clients and that business has to continue as usual where possible, and we feel the same way. We value your business, and our goal is to ensure that we continue to provide you with a high level of service.

Please stay safe and continue sharing information.

Montu